FAQ Second Version
Does VoloShoppe deliver products outside India?
Yes, VoloShoppe ship Products internationally also. If facing any difficulty contact our Customer care executive on WhatsApp no +91-9696-26-9696.
How Should I contact if I need to place an Order?
You can contact us on our customer care WhatsApp no +91-9696-26-9696 for any Queries. All Seven days a week from 9 AM to 5 PM.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Can I modify the shipping address of my order after it has been placed?
No, Once the order has been placed, the address cannot be changed. You will have to cancel the order and place a new order with us.
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
What is VoloShoppe's Return and Exchange Policy? How does it work?
To return a product to VoloShoppe, please follow these steps:
You can return products purchased from VoloShoppe within the specified return/exchange period(check product details page for the same).
- Create a ‘Return Request’ under “My Orders” section under My Account menu of App/Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, with proper box packing. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, with proper box packing. Also, please mention Order No and Return id on a piece of paper and place it in the packet.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE PRODUCT IS USED OR DAMAGED.